Terms & Conditions

1. Introduction & Definitions

Welcome to MTechnoPreneur SMC Pvt. Ltd. ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our e-commerce development, digital marketing, and technology solutions ("Services") provided through our platform and website.

Definitions:

• "User" or "You" refers to any individual or entity using our Services
• "Client" refers to businesses that engage our digital services
• "Project" refers to any digital solution, website, or marketing campaign we develop
• "Platform" refers to our digital infrastructure and related services
• "Content" refers to any digital assets, designs, or materials created through our Services

2. Service Usage & User Responsibilities

2.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are prohibited from:

• Using the Services for any illegal or unauthorized purpose
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the Services or servers
• Transmitting viruses, malware, or other harmful code
• Engaging in fraudulent activities or money laundering
• Violating any applicable laws or regulations

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Use strong, unique passwords
• Enable two-factor authentication when available
• Immediately notify us of any unauthorized access
• Keep your contact information up to date

3. Service Delivery & Project Terms

3.1 Service Scope

We provide digital services including but not limited to:

• E-commerce website development and customization
• Digital marketing campaigns and social media management
• Graphics design and branding services
• Website development and maintenance
• SEO optimization and performance analytics

3.2 Project Pricing and Payment

Our pricing structure includes:

• Project-based pricing as agreed in your service agreement
• Monthly retainer fees for ongoing services
• Additional charges for scope changes or extra features
• Third-party service costs (hosting, domains, advertising budgets)

All pricing is subject to change with 30 days' written notice for ongoing services.

3.3 Project Timeline and Deliverables

Project timelines and deliverables are specified in individual service agreements. We strive to meet all agreed deadlines and will communicate any delays promptly.

4. Intellectual Property Rights

4.1 Client Content

You retain ownership of all content, materials, and intellectual property you provide to us. You grant us a license to use such content solely for the purpose of providing our Services.

4.2 Work Product

Upon full payment, you will own the final deliverables created specifically for your project. We retain the right to use general methodologies, techniques, and know-how developed during the project.

4.3 Third-Party Content

We may use third-party content, tools, or services in delivering our Services. You are responsible for ensuring compliance with any third-party terms and licenses.

5. Confidentiality & Data Protection

5.1 Confidentiality

We maintain strict confidentiality regarding your business information, strategies, and proprietary data. We will not disclose confidential information to third parties without your written consent.

5.2 Data Protection

We are committed to protecting your personal and business information in accordance with applicable data protection laws. Our Privacy Policy details our data collection, use, and protection practices.

5.3 Security Measures

We implement industry-standard security measures including:

• Secure data transmission and storage
• Regular security audits and updates
• Access controls and authentication
• Backup and disaster recovery procedures

6. Refund & Cancellation Policy

6.1 Refund Policy

Refunds are subject to the following terms:

• Refund requests must be submitted within 30 days of service delivery
• Refunds are processed to the original payment method
• Processing time is typically 5-10 business days
• Partial refunds may apply based on work completed

6.2 Project Cancellation

Project cancellations are handled as follows:

• Client-initiated cancellations require 48 hours written notice
• Payment for completed work is non-refundable
• Unused project hours may be credited or refunded
• Third-party costs incurred are non-refundable

6.3 Dispute Resolution Process

In case of disputes, we follow a structured resolution process:

1. Initial review and documentation gathering
2. Communication with all parties involved
3. Evidence collection and analysis
4. Resolution determination and implementation
5. Appeal process if applicable

7. Liability & Limitations

7.1 Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service availability. We are not liable for service interruptions due to:

• Maintenance and system updates
• Third-party service provider issues
• Force majeure events
• Network or infrastructure failures

7.2 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount of fees paid for the Services in the 12 months preceding the claim. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Third-party actions or omissions
• User negligence or misuse of Services

7.3 Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

8. Governing Law & Jurisdiction

8.1 Applicable Law

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

8.2 Dispute Resolution

Before pursuing legal action, parties agree to attempt resolution through:

1. Direct negotiation and communication
2. Mediation through a mutually agreed mediator
3. Arbitration if mediation fails

9. Contact Information for Legal Matters

10. General Provisions

10.1 Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of the Services constitutes acceptance of modified Terms.

10.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

10.3 Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and MTechnoPreneur SMC Pvt. Ltd.

10.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

10.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.

10.6 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or government actions.

10.7 Survival

Provisions relating to liability, indemnification, governing law, and dispute resolution will survive termination of these Terms.